Read our practice policies on these pages.
Practice policies
Privacy
This Privacy Policy explains how Penryn Surgery collects, uses, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and...
Accessibility
Accessibility statement for Penryn Surgery Penryn Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018....
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Chaperone policy
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement...
Shared care policy
Shared Care with NHS, Private and RTC Providers Shared Care is the circumstance where a specialist medication is required for a patient, that requires the knowledge of a consultant, but...
IT policy
This practice is committed to preserving, as far as is practical, the security of data used by our information systems. This means that we will take all reasonable actions to;...
Personal data
The following IT systems are in use at the practice: Referral Management (using NHS numbers in referrals) Electronic Appointment Booking (the facility to book routine appointments online and, similarly, to...
Zero tolerance policy
The Practice staff shall always show due respect and courtesy when dealing with patients and their representatives. We respectfully request that patients and their representatives do the same when dealing...
Greener Practice - Environment and Sustainability Policy
Our values: Our People, Our Place and our Planet The core purpose of Penryn Surgery is to ‘support your health’ – which means helping you stay well, emotionally and physically....
Date published: 7th February, 2024
Date last updated: 2nd March, 2025
